You may reserve the right to cancel a customer’s reservation for a full refund in the following cases: Bad weather, illness, or if there are not enough travelers.If you need to cancel, if you do so 48 hours in advance you will receive a 100% refund, otherwise you will receive a 50% refund.

The meeting point is at the exit gate of Puerto Costa Maya. A teammate will be there with a sign with your name on it to check you in.